Classic Subaru - Atlanta

Jay,



Millicent and I want to thank you and Trina for the outstanding service we have received during our purchase of a new Outback. At 63, I have purchased a number of cars and trucks, and been in many showrooms. But, we have never felt as welcome as people and customers and experienced the quality of service that we have from you and Trina. From the moment we stepped in your showroom we felt like we were family. I know that is an often used marketing phrase, but we felt we were treated like family by everyone we encountered. Quite honestly, Millicent and I were amazed and very pleasantly surprised.



Trina was very patient, knowledgeable, thorough, and professional, not to mention very open and friendly, through every step of the process. She answered all of our questions and continually followed-up to ensure that we had all the information that we needed and that she was providing the vehicle and service we needed and wanted. Millicent and I felt like we were treated as people not as a dollar sign, and that is very rare today.



You can count on us coming back, we would not buy a vehicle from anyone else, and we will go out of our way to recommend you to others. Your outstanding service and sincere concern will always be appreciated and remembered.



Again, from Millicent and I, thank you very much!



John and Millicent

John and Millicent,

Mr. Domenicone,

You probably already know this, but I need to tell you what a fine salesman you have:  Herman Jones.  I received my Wheels / Merck fleet vehicle from him yesterday, Thursday, October 22.  Throughout the process (checking the status of the vehicle, returning all of my calls quickly, dealing with the paperwork from the fleet, etc.), he was very patient, informative, and helpful.  His knowledge and passion around the car are obvious as he gave me a tour of the features.  I have been excited to drive a Subaru for quite some time, so his taking the time to do this was great.  Even when I failed to get everything out of the car in my haste yesterday, he made sure that I got those last items when I returned today.  Then, I realized that I was missing a special watch and there was a chance that it was in the car.  Herman cared enough to search the car himself and call me back right away.  

It is well-known that fleet vehicles don't make anyone or any dealership much money at all, yet I was treated like a top customer.  I will remember that whenever I recommend any family or friends to a dealership.  It is hard to find someone to trust these days, so this was a refreshing experience.

Thank you,

Dawn M

Dawn M,Wheels / Merck

Mr. Zaal,

 

Over the past two months I have been searching feverishly for a new vehicle. I have numerous encounters with sales consultants, some pleasant, while others were not so much. Last week I visited the Classic Atlanta dealership and was assisted by Mr. Herman Jones. My first encounter with him was more than a pleasure. He was informative and very personal. I did not feel like he was trying to pressure me into purchasing the car. He answered all the questions I had about the car, and I had plenty of questions for him. Mr. Jones was more than helpful and I felt like I was buying a car from a friend verses a car dealership. Herman helped to make purchasing my car a more than easy and smooth transition. The car I bought was a great buy, but Herman's professionalism and personality was the deal maker for me. My experience there truly raised the bar in terms of what your car buying experience should be. I enjoyed the entire experience from beginning to end, and would highly recommend my family and friends to patronize your dealership. Please let Herman know that he is an excellent Sales Consultant and should continue to keep up the great work! J

 

LaBrae M

LaBrae M,

"Another Satisfied Classic Subaru Customer!"

Dear Mr Danson,

I have to say that the experience of buying this new Subaru with you and
Classic Subaru was the very best automobile purchase experience of my long
life. I've been buying cars since about 1960, I think; most of my
experiences did nothing more than make me dread to have to go out and shop
for and negotiate for another car.  With Classic, it was completely
different. I'm impressed with the way your company has mastered the art of
selling via the Internet: I got instant responses from you, from you sales
manager Mr. Zaal, and from the owner, Mr Domenicone, in rapid order. We had
a handshake on line, and when my wife and I were able to break free from
other responsibilities and come to the dealership, we felt greeted as if we
were old long-lost friends.  Everything that had been agreed upon was still
agreed upon and the paperwork was well explained and clear.

The car, by the way, is great.  I'm aware of so many improvements that
Subaru has made since they built the 1998 model we enjoyed and thoroughly
used during some 11 years.

We will definitely recommend you--in fact, we already have--and we'll
continue to encourage young people to start out with a Subaru.  We're going
to make sure our daughter who drives a Forester now brings it out there for
service.

Thanks so much.  I hope you get to go visit with your family in Sweden
before the weather cools.

All the best,

Tom and Pearl M

Tom and Pearl M,Georgia State University